Yes. Heibao VPN includes a Free VPN tier for testing nodes, installing the app, and handling light browsing. You can upgrade later for dedicated routes and higher bandwidth.

No. We provide a one-click connect feature. No need for v2rayN, Shadowrocket, or v2rayNG. Just tap the button and you are connected in 3 seconds.

Device limits depend on the plan. The basic plan supports 3 devices, while higher plans can support up to 10 devices for phones, tablets, and computers.

Many generic VPN tools struggle with peak hours and filtering. Heibao VPN uses VLESS Reality, dedicated routes, and smart routing to improve access from difficult networks.

Update the subscription list, switch to a lower-load server, check your system time, and confirm local proxy permissions. Contact support if the issue continues.

Selected return routes can help overseas users access services such as NetEase Cloud Music, Youku, and iQIYI, although availability depends on local network conditions.

Yes. Contact support for a mirror link, or join the official Telegram channel to find the latest installer information.

Yes. If your router supports OpenWrt, Merlin, or Padavan firmware, you can configure supported cores so household devices share the connection.

Click Forgot Password on the login page. The system will send a reset link to the email address registered on your account.

Yes. Heibao VPN can encrypt traffic on public Wi-Fi, campus networks, and 5G connections. Use auto-route first for the most stable node selection.

No under normal operation. Websites will see the selected exit node IP instead of your real IP, and encrypted routing helps reduce DNS leak risk.

No. We do not record browsing history, visited content, or real IP activity. We only keep the minimum data needed for account and service operation.

We use protocol camouflage, dedicated routes, and node rotation to improve availability, but performance can still vary by local network conditions.

Heibao VPN uses modern encrypted transport between the app and servers to help protect data on public Wi-Fi and other untrusted networks.

That means your selected exit node is in that region. You can switch among Hong Kong, Japan, Singapore, the United States, and other locations.

Yes. When enabled, the Kill Switch blocks unencrypted traffic if the VPN connection drops unexpectedly.

DNS requests are handled through the encrypted route where supported, reducing ISP hijacking, pollution, and unwanted redirects.

No. Heibao VPN is not an ad plugin and does not sell browsing data to third-party ad networks.

Updates bring new routing rules, compatibility fixes, security improvements, and more reliable node selection.

Yes. Routes are tuned for Netflix, Disney+, 爱壹帆, YouTube, ChatGPT, Claude, and other services that often require cleaner access.

Yes. Heibao VPN can help with international game servers and Steam downloads. Unlike tools such as UU加速器, it also covers encrypted browsing and AI access.

Some high-speed nodes allow P2P traffic. Please use them legally and choose nodes marked as download-friendly when available.

Any network can be affected by peak traffic, but Heibao VPN uses surplus bandwidth, load balancing, and dedicated entry routes to reduce slowdowns.

Smart split routing keeps local apps on your normal network while global services such as Google, ChatGPT, and YouTube use accelerated routes.

Some nodes include server-side filtering rules that reduce common popup and malicious-domain requests, but browser-level protection is still recommended.

The support team handles tickets and Telegram feedback around the clock, with guidance based on your app, account, and selected route.

Airport-style providers often focus on node lists and low prices. Heibao VPN puts more emphasis on apps, privacy, support, and reliable long-term access.

Yes. Sign in with the same Heibao VPN account and your subscription rights sync across supported devices.

You can buy a temporary data top-up in the account center or upgrade to a higher plan that better matches long-term usage.